Secret South

Returns & Exchanges

Please read the following carefully.

  • There are no refunds or exchanges on sale items.
  • No refund on full priced items unless faulty. We offer shop credit or exchange for size on full priced items within 7 days of shipping date. Items not received within the 7-day period will not be accepted.
  • We have made every effort to display as accurately as possible the colours of our products that appear on www.secretsouth.com.au However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. Any returns due to change of mind based on this occurrence will not be accepted.
  • All return items must be in new and unworn condition with swing tags still attached. Any items considered to be “used” will be returned back to you and cannot be considered for replacement/repair/refund
  • Before purchasing an item from our store please check our sizing and tips to assist you in ordering the correct size. If you are unsure of your size and require further assistance contact us at shop@secretsouth.com.au
  • All items are thoroughly checked before sending and are packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us within the 7-day period at shop@secretsouth.com.au or on +61 450 609 133 and we will organise a replacement for you. If a replacement is unavailable you may choose another suitable item. If the replacement item is of lesser value than the original item you will be issued with a store credit for the balance.

To exchange or return a faulty item please read the following.

  1. Email shop@secretsouth.com.au within 7 days of purchase date and indicate your intention to exchange / return garment(s). Return item(s) must then be delivered within 7 days of notification email to Secret South, 29 Byng St, Maroubra NSW 2035.
  2. You will be issued a ‘Returns Authorisation Number’ (RA#). This must be written clearly on your parcel. No exchange will be accepted without an RA #.
  3. To return/exchange an item(s), please include the order confirmation that you received with your parcel. You are required to enclose a prepaid post bag, for the return of your item(s). Secret South strongly suggests that you use a registered mail such as Express Post so you can track the return package. Secret South will not be held responsible for any items lost in transit if no tracking system was used on the package.
  4. If returning item/s from outside Australia, you must mark on the parcel ‘RETURN OF GOODS’. You must also contact us for a quote for return shipping - this amount will be invoiced to you for payment before we send exchange item(s).
  5. We will endeavour to replace or repair your item/s as soon as possible, please allow for up to 10 working days within Australia.